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Ordonare alfabetica a produselor Adauga CV |
| Detalii job |
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| Post: |
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| Nume si prenume: |
Nistea Madalina |
| Adresa: |
Str. Ion Mester, nr. 5, ap.50, Cluj-Napoca |
| Telefon fix: |
0264-575140 |
| Telefon mobil: |
0744-200100 |
| E-mail: |
madalina.nistea@gmail.com |
| Obiectiv: |
Opportunity to work in a successful and dynamic company, to meet exciting challenges and to continue to build a career in HR domain. |
| Studii: |
Babes-Bolyai University, Cluj-Napoca , Faculty: European Studies (Graduation Date: 2003)
Master in ,,Human Resources Management\'\'
State Technical University, Faculty: Engineering (Graduation Date: 1996)
Licensee in Production Units Management & Engineering |
| Experienta profesionala: |
Job title: Client Service Manager
Company, location: NEOGEN SA - is the owner of the biggest recruiting site in Romania.(www.BestJobs.ro) (Employees: 25-50)
Period: 2004-04 <> present
Responsibilities, Accomplishments: Coordinate, monitor, motivate and optimise the Customer Care and Sales Department.
Participates in recruitment process, staff career planning, movements inside Customer Service Department. Takes actions to achieve target productivity and quality indicators, measures overall performance against ratios and standards set, produces internal regulations.
Controls and improves intradepartmental and interdepartmental links to ensure efficient resolution of all customers requests
Monitors and analyses long term customer behaviour, anticipates call pattern related to activities affecting department performance.Establishes training needs, operation procedures, transversal workgroups
Motivates staff, passes warnings if necessary, proposes salary increases and incentives, provides references at request and approves staff departure.
Permanently monitors and evaluates Customer Care Representatives, performs periodical interviews and performance appraisals, gives feed-back to Customer Care Representatives, proposes incentives and warnings
Job title: Consultant HR
Company, location: PSITEST CONSULT
Period: 2000-01 - 2004-04
Responsibilities, Accomplishments: The main tasks to generate human resources procedures and polices; to participate in the planning and execution of recruitment and selection activities, guide and monitor the job description/evaluation processesand, to improve the information flow between departments within thw company.
Job title: Direct Customer Care Representative
Company, location: ORANGE ROMANIA SA (Employees: 1000-3000)
Period: 1999-06 - 2004-01
Responsibilities, Accomplishments: To handle visits from customers regarding information, changes, procedures, equipment, invoicing, technical assistance, verbal complaints, promoting company image, customer orientation and quality;
Communicates with other related departments to solve requests;
To elaborate and improve working procedures;
To be in charge and according support in difficult situations;
References, Observations: 0744-440855 - Haba Andreea, CSD Manager
Job title: Office Assistant
Company, location: MEDSANA MEDICAL CENTER , Bucharest (Employees: 100-250)
Period: 1997-05 - 1999-04
Responsibilities, Accomplishments: Dealing with financial reports. Issuing invoices and receipts to our clients on a special computer program. Issuing reports on medical files. Keeping an accurate evidence of the additional payments of the doctors. Invoicing the clients and follow-up the payments of the clients.
Public relations.
References, Observations: 0722-274404 - Chaniotis Vasilis, Administrator
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| Aptitudini: |
- Good understanding of the Romanian labor law
- Computer literacy:
Windows Office (Word, Excel, Access, Outlook) and LInux
Netscape Navigator, Internet Explorer
- Foreign languages:
English - Speak: Advanced, Read: Advanced, Write: Advanced
- communication skills |
| Data depunerii: |
2005-03-24 14:35:04 |
| << Inapoi |
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Ordonare alfabetica |
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| Prezentare |
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DILATAN MR 35mg |
- Cutie x 3 blist. x 10 compr. filmate cu elib. modificata
- 35 mg
- Cu prescriptie medicala
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ROMPARKIN 2 mg |
- Cutie x 5 blistere x 10 compr.
- 2 mg
- Cu prescriptie medicala
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| Noul CEO Terapia Ranbaxy anunţă finalizarea unei investiţii la Apahida, Cluj |
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Domnul Dragoş Damian, revenit recent la conducerea celei mai mari companii de produse farmaceutice generice din România, anunţă finalizarea investiţiei într-un nou depozit de produse finite situat în Apahida – Cluj. |
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